Restoring your messages
Your WhatsApp messages are automatically backed up to your phone’s memory at 3 am every morning. It is not possible to turn it off. According to your settings, you can also regularly back up your WhatsApp chats to OneDrive.. If you’re going to uninstall WhatsApp from your phone but don’t want to lose your chat history, manually back up your chats again before deleting the app.
OneDrive
You can back up your WhatsApp chats and media to OneDrive, so when you get a new Windows Phone you can migrate them.
OneDrive requirements
Backup to OneDrive
Notes:
– It may take a while to back up to OneDrive, depending on your Internet connection and the size of your backup.
– Make sure you have a strong and stable Wi-Fi connection.
– We recommend keeping your phone plugged into power until the backup is complete.
– Each new OneDrive backup overwrites the previous one. It is not possible to restore an older OneDrive backup.
Restoring a OneDrive backup
To restore your OneDrive backup, first check if you have a backup in OneDrive. For this, see WhatsApp > More > settings > chats and calls > backup.
If you can see the last backup time, delete WhatsApp and reinstall from Microsoft Store. Once you verify your number, WhatsApp will ask you if you want to restore your chats and media from backup.. When prompted, tap “Restore.”
Backup to phone’s internal storage/SD card
Manually back up your WhatsApp chats to your phone’s internal storage or SD card To do this, open WhatsApp and click More > settings > chats and calls > backup > Tap backup.
Depending on your settings, your media backup will be located on your phone’s internal storage or on your SD card if available.. To see your storage settings, go to Settings > System > Smart storage (Storage on Windows 10 Mobile) .
Backup files on SD cards are located at the SD cardWhatsAppWinPhoneBackup location. You must have a file manager app on your phone to access this file. You cannot open these files outside of WhatsApp.
Fixing steps for backup and restore issues
OneDrive
If OneDrive If you are unable to back up or WhatsApp cannot detect a backup file, please check the following:
Notes:
– The easiest way to transfer your data to a new phone is to use OneDrive. If you want to use a local backup, you can transfer your data using an SD card.
– If you have a local backup that is more recent than OneDrive (or at about the same time), WhatsApp will load the local backup.
backup to internal storage/SD card
If you are unable to back up your chats to your phone’s internal storage or SD card, or WhatsApp cannot detect a backup file, please check the following:
We recommend reading this article to learn how to transfer your chats to a new Windows Phone.